Support Policy

We are proud to announce that product support has been offered free to all our customers for the 10+ years we have been in business, saving you money. We realize that our policy of free support is unusual in an industry with mandatory support contracts or charges of $50 or more per "incident." It is our desire to continue this policy indefinitely. We have always believed the loyalty of our customers is our most important asset. Therefore, making sure every customer is able to effectively use the product they purchased has always been a high priority for us.

We continue to focuse a great deal of effort in making sure our software is friendly and easy to use. Continually refining ease of use helps keep our support costs down. We do reserve the right to change our support policy with 90 days written notice of such change posted to our Web site. However, unlike much of our competition, we are proud to say we have never had to charge a penny for support in all the years we've been in business. When we say your success matters to us, we truly mean it. We're here to help!